Return Policy

Overview

At CoversForge, most products are custom-made according to your selected size, shape, fabric, color, and other order details. Once a custom product enters production, it cannot be resold to another customer.

For this reason, custom products are final sale. We do not accept returns, exchanges, or refunds for custom-made products unless the issue is caused by a CoversForge production error that makes the product unusable.

Price Protection Adjustments

An approved adjustment under our Comparable Price Protection is a verified product-price adjustment, not a return, cancellation, or refund of the custom product. It does not make a custom product returnable and does not change the production-error, replacement, cancellation, shipping, tax, or payment-service terms on this page.

Custom Orders Are Not Returnable

Custom covers are made specifically for your order. This includes covers made according to your dimensions, selected materials, selected colors, custom shapes, logos, text, or other personalized requirements.

Custom products cannot be:

• Returned because they are no longer needed.
• Exchanged for another size, color, or material.
• Refunded after production has started.
• Returned due to customer measurement errors.
• Returned due to customer-submitted spelling, logo, or design mistakes.

Free Replacement for CoversForge Production Errors

If a product cannot be used because of an error caused by CoversForge, we will provide a free replacement after reviewing and confirming the issue.

Examples that may qualify for free replacement:

• The product was made in a size different from the approved order details.
• The product was made in the wrong shape based on the confirmed design.
• The wrong fabric, color, or approved customization was used.
• The product has a serious manufacturing defect that makes it unusable.
• The product is damaged during production or arrives with a confirmed manufacturing-related issue.

What Is Not Covered

The following situations are not eligible for return, exchange, refund, or free replacement:

• Incorrect measurements submitted by the customer.
• Wrong product style, shape, color, or material selected by the customer.
• Spelling mistakes, logo issues, or personalization errors submitted by the customer.
• Minor color differences caused by screen display settings, lighting, or fabric batch variation.
• Minor size variation caused by fabric cutting, sewing, folding, or handmade production tolerance.
• Normal wear and tear after use.
• Damage caused by improper installation, misuse, extreme weather, sharp objects, pets, or accidents.
• Products that have been used, altered, washed, cut, repaired, or modified after delivery.
• Requests made without clear photos, order details, or enough information for review.

First-Time Customer Measurement Support

We understand that measuring for a custom cover can be difficult, especially for first-time customers. If your first CoversForge order cannot be used because of a customer measurement error, you may contact us to request a 50% discount coupon for a replacement order.

How this support works:

• This support is available for first-time CoversForge customers only.
• The issue must be caused by a measurement error submitted by the customer.
• The original custom product remains non-returnable and non-refundable.
• The 50% discount coupon can be used toward a replacement order for the same or similar product.
• The coupon must be requested by contacting our support team.
• CoversForge will review the request before issuing the coupon.

How to Request Support

1. Contact our support team at service@coversforge.com.
2. Include your order number and the email address used for the order.
3. Explain the issue clearly and tell us why the product cannot be used.
4. Attach clear photos of the product, packaging, label, and the problem area.
5. Keep the product and packaging until our team confirms the next step.

Review Process

After we receive your request, our team will review your order details, production records, photos, and issue description. We may ask for additional measurements or photos if needed.

If the issue is confirmed as our production error:

• We will arrange a free replacement or correction.
• We may remake the full product or only the affected part, depending on the issue.
• No product-return refund will be issued for custom-made products. Approved price-protection adjustments are handled separately.

If the issue is not caused by CoversForge:

• The order will not be eligible for return, exchange, refund, or free replacement.
• First-time customers may contact us to request measurement support and a possible 50% replacement-order discount coupon.
• Our team may still provide suggestions or a paid remake option when possible.