Frequently Asked Questions

Do you take custom cover orders?

Yes. CoversForge specializes in custom outdoor covers for patio furniture, grills, fire pits, outdoor equipment, unusual shapes, and other items that need protection. You can choose the product type, submit measurements, and select available fabric options.

Do you have a minimum order value?

We do not require a minimum order value for most custom cover orders. For large projects or repeated purchases, contact us to ask about bulk pricing.

Can I order covers for unusual shapes?

Yes. We can help with rectangular, round, oval, L-shaped, slanted, triangular, hexagonal, octagonal, and other special cover shapes. If the shape is complex, please send photos or drawings before ordering.

Where are CoversForge products made?

CoversForge works with experienced manufacturing resources to produce custom outdoor covers. Each order is reviewed based on the submitted measurements, product type, and selected options.

How should I measure for a custom cover?

Measure the item you want to cover carefully, including width, depth, height, diameter, or any shape-specific dimensions. For best results, check the product page measurement guide or contact us before placing the order.

Do I need to add extra allowance to my measurements?

In most cases, submit the actual measurements of the item. CoversForge may add suitable allowance depending on the product type and cover design. If you want a special fit, tell us before production.

What if I submit the wrong measurements?

Customers are responsible for submitting accurate measurements. Custom products made according to customer-submitted measurements cannot be returned, exchanged, or refunded due to measurement errors.

Can I change my measurements after placing an order?

Contact us as soon as possible. If production has not started, we may be able to update the order. Once production begins, measurement changes may not be possible.

What kind of fabric is used for my cover?

Fabric options depend on the product and collection. CoversForge offers outdoor cover materials designed for practical protection against sun, dust, rain, and daily outdoor exposure.

Are your covers waterproof?

Cover performance depends on the fabric, seams, product shape, and weather conditions. Some fabrics are water resistant or waterproof, but water pooling, seams, stitching, and long exposure may still affect performance.

What is the difference between water repellent, water resistant, and waterproof?

• Water repellent fabric helps water bead and run off the surface.
• Water resistant fabric helps slow water penetration but may soak through in heavy rain or long exposure.
• Waterproof fabric is designed to block water more strongly, but seams and stitching can still require care.

How do I clean my cover?

Use water, a soft brush, and mild cleaning when needed. Let the cover dry completely before folding or storing. Do not machine wash, tumble dry, bleach, or use harsh chemicals.

Why are air vents useful?

Air vents help reduce trapped moisture and support airflow. They can help reduce condensation, odor, and mildew risk when used with proper cover fit and correct installation.

Can I add a logo or text to my cover?

Some products may support personalization such as logo or text printing. Please check the product options or contact us with your artwork before ordering.

What information should I provide for a custom quote?

• Product type or item being covered.
• Width, depth, height, diameter, or other required dimensions.
• Photos or drawings for unusual shapes.
• Preferred material, color, quantity, and usage environment.
• Any logo, text, grommet, tie-down, or special requirements.

Do you offer discounts for large quantity orders?

Yes. Large orders, business projects, restaurants, outdoor spaces, and repeated purchasing needs may qualify for custom pricing. Contact us at service@coversforge.com.

Can I cancel my order?

Contact us immediately if you need to cancel. If production has not started, cancellation may be possible. Once a custom product enters production, cancellation may not be available.

Can I return a custom cover?

No. Custom covers are made specifically for your order and cannot be returned, exchanged, or refunded once production has started.

What if CoversForge makes a production error?

If a CoversForge production error makes the product unusable, we will provide a free replacement or correction after reviewing and confirming the issue.

• The product was made in a size different from the approved order details.
• The product was made in the wrong shape based on the confirmed design.
• The wrong fabric, color, or approved customization was used.
• A serious manufacturing defect makes the product unusable.

What is not covered by free replacement?

• Incorrect measurements submitted by the customer.
• Wrong product, shape, color, or material selected by the customer.
• Customer-submitted spelling, logo, or personalization errors.
• Minor color differences caused by screen settings, lighting, or fabric batch variation.
• Normal wear and tear, misuse, improper installation, or accidental damage.
• Products that have been used, altered, washed, cut, repaired, or modified after delivery.

How do I request after-sales support?

1. Email service@coversforge.com.
2. Include your order number and the email address used for the order.
3. Explain the issue clearly.
4. Attach photos of the product, packaging, label, and problem area.
5. Keep the product and packaging until our team confirms the next step.

Do CoversForge products have warranty coverage?

Warranty or support coverage depends on the product, material, issue type, and usage conditions. Manufacturing-related issues may be reviewed by our team. Damage from misuse, accidents, improper installation, or extreme conditions is not covered.

Is fading covered?

Outdoor fabrics may fade over time due to sunlight, weather, and usage conditions. Minor or expected fading is not considered a manufacturing defect.

Is mold or mildew covered?

Mold and mildew can occur when moisture is trapped under a cover. Make sure the covered item is clean and dry before use, avoid water pooling, and allow airflow when possible.

Will altering the cover affect support coverage?

Yes. Cutting, sewing, repairing, washing, or modifying the cover after delivery may void replacement or support eligibility.

How long does it take to receive my order?

Timing depends on product complexity, customization details, material availability, production workload, and shipping destination. Custom orders may take longer than standard products.

Will unclear measurements delay my order?

Yes. If we need additional photos, corrected measurements, or confirmation, production may be delayed until we receive clear information from you.

What if my order is delayed by the carrier?

Carrier delays, customs delays, weather events, holidays, and other logistics issues may be outside CoversForge control. Contact us if tracking does not update for an unusual amount of time.

What should I do if my package arrives damaged?

Take clear photos of the packaging, shipping label, product, and damaged area. Contact us as soon as possible at service@coversforge.com.

When is payment required?

Payment is required before an order is processed or produced. Custom orders cannot enter production until payment and required order details are confirmed.

Can I request a custom quote before paying?

Yes. For large orders, unusual shapes, or business projects, email your project details to service@coversforge.com.

Do you have a referral program?

Yes. You can refer a friend to CoversForge and contact us to learn about available referral rewards. Referral offers may vary by order type and promotion period.

Can referral rewards be exchanged for cash?

No. Referral rewards, coupons, or discounts cannot be exchanged for cash and may not be combined with certain promotions.