Privacy Policy

Overview

This Privacy Policy applies to information collected through coversforge.com, including information you provide when browsing products, placing an order, contacting us, subscribing to updates, or using forms on our website.

By using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with this policy, please do not use the website or submit personal information.

Information We Collect

We may collect the following types of information:

• Contact information, such as name, email address, phone number, billing address, and shipping address.
• Order information, such as product type, measurements, customization details, fabric choices, and order history.
• Account information, if you create an account on our website.
• Communication information, such as messages, support requests, photos, or files you send to us.
• Technical information, such as IP address, browser type, device type, pages visited, and website usage data.
• Marketing preferences, such as newsletter subscription or opt-out choices.

How We Use Your Information

We use collected information to operate our business and provide better service, including:

• Processing and fulfilling orders.
• Producing custom covers according to your submitted measurements and details.
• Responding to questions, support requests, returns, replacements, or order issues.
• Sending order confirmations, shipping updates, and service-related messages.
• Improving our website, products, customer support, and user experience.
• Preventing fraud, unauthorized activity, or misuse of our website.
• Sending promotional emails if you have subscribed or where permitted by law.
• Complying with legal, tax, accounting, and regulatory obligations.

How We Share Information

We do not sell your personal information. We may share limited information only when necessary to operate our website, fulfill your order, or comply with legal requirements.

We may share information with:

• Payment processors to complete transactions securely.
• Shipping carriers and logistics partners to deliver your order.
• Website hosting, analytics, email, and customer support service providers.
• Manufacturing or production partners when needed to make your custom product.
• Legal, tax, or compliance advisors when required for business operations.
• Government authorities or law enforcement when required by law or valid legal process.

Orders, Payments, and Custom Product Details

When you place an order, we collect the information needed to process payment, produce your product, and deliver your order. This may include your contact details, shipping address, product measurements, selected options, and customization instructions.

Payment information is processed through third-party payment providers. CoversForge does not intend to store full credit card numbers on our own website systems.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, improve website performance, understand visitor behavior, and support advertising or analytics.

Cookies may help us:

• Keep items in your cart.
• Remember website preferences.
• Measure website traffic and page performance.
• Improve product pages and checkout experience.
• Show more relevant content or advertising where applicable.

You can adjust cookie settings in your browser. Some website features may not work properly if cookies are disabled.

Marketing Choices

If you subscribe to our newsletter or provide your email for marketing purposes, we may send updates about products, offers, guides, or website news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at service@coversforge.com.

Even if you opt out of marketing messages, we may still send service-related messages, such as order confirmations, production updates, shipping notices, or support replies.

Security

We take reasonable technical and organizational measures to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or storage system can be guaranteed to be completely secure. Please use strong passwords, protect your account information, and contact us if you believe your information has been used without authorization.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information we hold about you.

You may contact us to:

• Ask what personal information we have about you.
• Correct inaccurate or outdated information.
• Request deletion of certain information, where legally permitted.
• Opt out of marketing communications.
• Ask questions about how your information is used.

Children’s Privacy

CoversForge is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data practices. Updates will be posted on this page.

We encourage you to review this page periodically so you understand how your information is handled.